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TOKO HOTEL Home
よくある質問Q
Q:Where is the place at Toko hotel?
A.
Toko hotel is in the place that right side of west exit at Gotanda Station of JR Yamanote Line .
access/map
Q:What time check-in and check-out?
A.
Check-in time is after 3pm.Check-out time is until 11am.
Please note that the extension charge is added when not checking it out even if you pass the checkout time.
Even if 11:00PM is passed, your reservation is cancelld when the check-in is not done.
Q:Is the hair drier in the room?
A.
Yes.It is in top drawer on the desk in each room.
Q:Is the lending service done in the hotel the conversion plug for an electric product?
A.
The lending service of the conversion plug is not done. Please bring each one.
The voltage in Japan is 100V. Please note it.
Q:Can we use the Internet in the room?
A.
Yes.There are LAN cable for the Internet connection in all rooms.The connect charge is free.
The customer must bring the personal computer.
Q:Is bringing food and drink in possible?
A.
Yes.The refrigerator is in each room.however, the refrigerator is empty,so freely bringing in...
Q:Is there time of closing the entrance of the hotel?
A.
No,the entrance of the hotel has been opening for 24 hours.
Q:Could you keep luggage before the check-in?
A.
Yes.we will pass the keeping certificate. The storage charge is not needed.
Moreover, after the checkout, we keep luggage.
Q:Is the water of the room a drinkable water?
A.
Yes.The water that comes out from the faucet of the bathroom is a drinkable water.
Q:Please teach the content of the breakfast.
A.
Breakfast is a buffet style. one person 1000 yen. (7:00am〜9:30am)
You can have breakfast at a restaurant about the second floor.
It is not a reservation system.
Q:I want to go to the Ghibli museum ・・・.
A.
A reservation is possible in Lawson.
In addition, The foreigner can be bought in the store of JTB near Mitaka Station of the most much Ghibli museum coming near even on that day.
[Ghibli museum]
Q:About international phone calls ・・・
A.
International phone calls can be used from the public telephone in the entrance and the guest room.
The coin cannot be used and buy the international phone calls card, please beforehand for international phone calls. Please pay when you check it out when you use the telephone of the guest room.
Q:About the cleaning of the room ・・・
A.
We will clean the room customer's out.
Please entrust the room key to the reception desk. Please put the "Don't Disturb" plate in the door if the cleaning is unnecessary. We will not clean the guest room when the costomer go out after 2:00PM. Please note it.
Q:About exchange money...
A.
It is not possible to exchange money at our hotel.
We will guide the place of world currency shop.
Q:How should I go from Tokyo International Airport(Haneda)?
A.
*Haneda-(keikyu line)-Shinagawa-(JR yamanote line)-Gotanda
*Haneda-(Tokyo monorail)-Hamamatsucho-(JR yamanote line)-Gotanda
[Trancefar Guide]
Q:How should I go from New Tokyo International Airport(Narita)?
A.
*Narita Airport-(Keisei skyliner)-Nippori-(JRyamanote line)-Gotanda
*Narita Airport-(JR Narita Express)-Tokyo-(JR yamanote line)-Gotanda
[Trancefar Guide]
*Narita Airport-(Airport limousine bus)-Shinagawa-(JR yamanote line)-Gotanda
[Airport limousine]



グランビスタ ホテル&リゾート
2-6-8,Nishi-Gotanda,Shinagawa-ku,Tokyo,Japan 141-0031
TEL.+81-3-3494-1050 / FAX.81-3-3490-4569